Name: Total Care
Price: 449.99 USD
Availability: InStock

Common Care Questions

Frequently asked questions about our Care Ecosystem

What’s included in the Total Care home set-up?

Total Care includes: Aloe Care’s proprietary Smart Hub with voice-activated access to 24/7 professional emergency response and built-in motion, temperature and air quality sensors; a secure family app to improve communication and care collaboration; a 4G LTE Mobile Companion Go for safety on-the-go, and a wearable Care Button.‍

Total Care provides additional security, including standalone motion sensors, automatic fall detection and more.

Do I need to use the Aloe Care app to set up my Total Care purchase?

Yes, the Aloe Care app is required to pair devices included in your Total Care set-up.

If you are a caregiver with the app, pull up the app after plugging in the Smart Hub and follow the in-app instructions.

If you have any trouble, please call our support number at (888) 256-3227.

How are in-home and on-the-go falls detected?

On-the-go fall detection‍

The Mobile Companion Go uses an internal accelerometer to measure abrupt changes in movement and impact to trigger a fall (not guaranteed to detect all falls).*

In the event of a fall, the Mobile Companion Go will ask for a confirmation before calling the Aloe Care Response Team to triage the emergency. If confirmed, the system will notify caregivers through the Aloe Care mobile app.

*Please note, fall detection does not detect 100% of falls. Service requires location with sufficient access to AT&T wireless network coverage.

In-home fall detection‍

The Fall Sensor uses radio-frequency sensor technology to map your environment and monitor for situations that indicate a fall. The device requires no wearables and no camera to detect an emergency.

In the event of a fall, the Fall Sensor will communicate the trigger to the Smart Hub to notify caregivers through the Aloe Care mobile app.

The Fall Sensor is designed to monitor rooms that are up to 12 feet x 16 feet (4 meters x 5 meters) in size.

What is the Smart Hub?

The Smart Hub is a secure smart speaker which helps connect older adults to everyone they choose to include in their circle of care. It also connects them to a professional emergency response team should the need arise. Contact can be initiated by voice or the press of a button. The Smart Hub also detects air quality (VOC/CO2) and temperature anomalies, as well as notable changes in movement patterns.

The Aloe Care Smart Hub can help older adults connect — and talk to — the people in your designated circle of care. You can push either the Primary Caregiver or All Caregivers button on the Smart Hub and they will be notified to contact you. Alternatively, if you initiate an Emergency response (by repeating “Emergency”) and then realize you don’t need medical attention, the system will offer to reach out to your family. If you accept (by saying “Call My Family”) the Smart Hub will automatically send notice to everyone, asking them to check-in with you. When they do check-in, you will hear their voices come through the Aloe Care Smart Hub — no need to rush to a phone, just talk!

People in your care circle can also reach you through the Smart Hub. They touch the check-in button on the app, select the device and your Smart Hub will ring. You can answer their call using just your voice. Whether you need someone to stop by and lend a hand or if you just want to chat, it’s a great way to connect.

How do I request help on the Smart Hub in the event of an emergency?

In the event of an older adult requiring assistance from a professional personal emergency response agent — the 2-way call with an agent through the Smart Hub can be established by the older adult in two ways:

Press the black, Aloe Care Assistance button in the center of the Smart Hub. This will establish a connection with a professional agent, unless the Cancel button — the gray button marked by the X symbol — is pressed. You will know you are being transferred to an agent when you hear: “Connecting you to the Aloe Care Response team. Please wait.”
Say the word “Emergency” repeatedly until you hear the prompt, “We think you asked for help, Do you need assistance.” When the reply to that prompt is “Yes” or “Emergency” said again, you will be connected to the response team — a live emergency response professional (Similarly, by saying “No” the call will disconnect.). You will know you are being transferred to an agent when you hear “Connecting you to the Aloe Care Response team. Please wait.”

What is the Aloe Care Health mobile app?

The secure Aloe Care Health App is designed for the Caregiving team, both non-professional (family, friends, etc.) and professional, as a central platform to keep everyone connected and to care and support an older adult.Your Care Circle allows you to add as many people as you would like to the app. For optimal use, we typically recommend five people per Care Circle.

The app is available from the App Store and Google Play.

For more product information, visit our Support page.